Tag Archives: Sony products

New Hope?

Posted on August 9, 2009 by admin

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope. It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 2 Comments

My Story Part 3: How Sony responded

Posted on April 14, 2009 by admin

Silly me . . . I thought Sony might actually want to help resolve my hardware problems. Instead, Sony told me, not once but twice, to send my PC back to their offices in the UK for attention. On each … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , | 7 Comments