It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer service at United Airlines. It can be viewed at http://www.youtube.com/watch?v=5YGc4zOqozo.

Once you’ve watched this video, you may also be interested in:

1. The prompt and impressive response from Taylor Guitars at http://www.youtube.com/watch?v=n12WFZq2__0.
2. The fact that United Airlines only paid attention to this complaint once Dave Carroll’s video had been viewed over 150,000 times on YouTube – see Fox News report at http://www.youtube.com/watchv=QiH2hJHPQvk&feature=related.

So, clearly we must all now hope that Dave Carroll will buy a Sony Vaio PC and then write a song about his experience.

Then, perhaps, Sony Vaio will recognise – and start to do something about – their truly appalling technical and customer service.

Alan

Instead, Sony told me, not once but twice, to send my PC back to their offices in the UK for attention.

On each occasion, my PC came back to me in the same unworkable condition.

Frankly, I find it really depressing that Sony was not even willing to engage with me in a dialogue around the technical problems I was experiencing, let alone doing something to resolve them

Having sent two letters by registered post to Sony’s CEO in the UK, copied to the CEO of Sony Vaio in Europe, and yet having received no response from either CEO, I guess, like me, you might start to feel the same negative emotions towards Sony Vaio PCs.

If there is perhaps even one Sony Vaio user, somewhere across Europe, who has received a brilliant service experience from Sony when their PC went wrong, then it would be great to hear a contrary voice.

Meanwhile, I have to tell you that Sony Vaio provided me with the worst product and customer service experience I’ve ever experienced (and I’m over 60 years old).

Hopefully, my experience will help others who are thinking about buying a Sony Vaio PC to paus and re-consider their decision, lest they end-up having the same sort of experience as me.

Incidentally, if there’s anyone who would like to buy an unused Sony Vaio SZ5 with a three year onsite warranty, do please call me, as I’d be happy to sell my Sony PC.

Also, if case there’s anyone in Sony who wants to take me to court in response to this blog, I need to make clear that I have backup copies of all the emails and wav files necessary to defend myself in court.

Alan