Tag Archives: Hell

My Story Part 1: Introduction

Posted on May 7, 2009 by admin

I purchased a top-of-the-range Sony SZ5 laptop PC on 29 August 2007, and have since been through purgatory, ending up in what I now recognise as Sony Vaio Hell. I feel compelled to tell the world about my experience, over … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , | 10 Comments

My Story Part 2: The technical problems

Posted on May 7, 2009 by admin

I have experienced several problems with this PC – all of which still apply, and none of which have been properly addressed by Sony Vaio. Let me briefly take you through these problems, so you can get a sense of … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , | 17 Comments