Tag Archives: Customer Service

Yet more new hope?

Posted on March 19, 2011 by admin

When your Sony Vaio PC next comes back from Sony Customer Service in the same condition (or, perish the thought, in a worse condition) than when collected, supposedly to be ‘fixed’, here’s a radical new approach you may wish to consider. The following article … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 1 Comment

New Hope?

Posted on August 9, 2009 by admin

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope. It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 2 Comments

My Story Part 1: Introduction

Posted on May 7, 2009 by admin

I purchased a top-of-the-range Sony SZ5 laptop PC on 29 August 2007, and have since been through purgatory, ending up in what I now recognise as Sony Vaio Hell. I feel compelled to tell the world about my experience, over … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , | 10 Comments