It seems we’re not alone

admin — Fri, 25 Mar 2011 15:24:29 +0000

Here was me thinking that it was only Sony Vaio users who were suffering the dead hand of Sony customer and technical service.

How wrong could I be?

Even a brief look at the two YouTube videos below will bring back bad memories and have you empathising with the pain of Sony PS3 customers.

Does anyone know how to reach out to the community of frustrated Sony PS3 users and invite them to join forces with us?

Bye for now,

Alan

New Hope?

admin — Sun, 09 Aug 2009 21:05:47 +0000

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope.

It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer service at United Airlines. It can be viewed at http://www.youtube.com/watch?v=5YGc4zOqozo.

Once you’ve watched this video, you may also be interested in:

The prompt and impressive response from Taylor Guitars at http://www.youtube.com/watch?v=n12WFZq2__0.
The fact that United Airlines only paid attention to this complaint once Dave Carroll’s video had been viewed over 150,000 times on YouTube – see Fox News report at http://www.youtube.com/watchv=QiH2hJHPQvk&feature=related.

So, clearly we must all now hope that Dave Carroll will buy a Sony Vaio PC and then write a song about his experience.

Then, perhaps, Sony Vaio will recognise – and start to do something about – their truly appalling technical and customer service.

Alan

Sony Vaio Hell » Customer Experience

It seems we’re not alone

New Hope?