For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope.

It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer service at United Airlines. It can be viewed at http://www.youtube.com/watch?v=5YGc4zOqozo.

Once you’ve watched this video, you may also be interested in:

(1) The prompt and impressive response from Taylor Guitars at http://www.youtube.com/watch?v=n12WFZq2__0.

(2) The fact that United Airlines only paid attention to this complaint once Dave Carroll’s video had been viewed over 150,000 times on YouTube – see Fox News report at http://www.youtube.com/watchv=QiH2hJHPQvk&feature=related.

So, clearly we must all now hope that Dave Carroll will buy a Sony Vaio PC and then write a song about his experience. 

Then, perhaps, Sony Vaio will recognise – and start to do something about – their truly appalling customer service.

Alan