Tag Archives: Customer Experience

It seems we’re not alone

Posted on March 25, 2011 by admin

Here was me thinking that it was only Sony Vaio users who were suffering the dead hand of Sony customer and technical service. How wrong could I be? Even a brief look at the two YouTube videos below will bring … Continue reading →

Posted in Customer Service, Poor Customer Experience, Poor Technical Support | Tagged , , | 1 Comment

New Hope?

Posted on August 9, 2009 by admin

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope. It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 2 Comments