For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope.
It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer service at United Airlines. It can be viewed at http://www.youtube.com/watch?v=5YGc4zOqozo.
Once you’ve watched this video, you may also be interested in:
- The prompt and impressive response from Taylor Guitars at http://www.youtube.com/watch?v=n12WFZq2__0.
- The fact that United Airlines only paid attention to this complaint once Dave Carroll’s video had been viewed over 150,000 times on YouTube – see Fox News report at http://www.youtube.com/watchv=QiH2hJHPQvk&feature=related.
So, clearly we must all now hope that Dave Carroll will buy a Sony Vaio PC and then write a song about his experience.
Then, perhaps, Sony Vaio will recognise – and start to do something about – their truly appalling technical and customer service.
Alan
Hello there. Just stopped-by, doing some research for my Taylor Guitars website. Amazing the amount of information on the web. Not quite what I was looking for, but great site. Have a nice day.
Many thanks for your kind remarks, Lea.
As you know, I thought Bob Taylor’s YouTube response to Dave Carroll’s “United Breaks Guitars” was truly inspired.
Although I’d never heard of Taylor Guitars before, I now hold your firm in the very highest regard, as a model of customer focus, customer loyalty and customer service.
If Taylor Guitars made PCs, I’d certainly buy a Taylor PC immediately, as I’d know it would be brilliant technically, and, moreover, should anything unfortunate happen to it, you’d be there to support me.
The contrast with Sony Vaio and their approach to customer service couldn’t be greater.
“More power to your elbow” (as we say in the UK), and very best wishes to everyone at Taylor Guitars.
Alan