Comments on: My Story Part 1: Introduction http://www.sonyvaiohell.com/introduction My journey through purgatory to Sony Vaio hell Tue, 06 Jan 2009 07:35:26 +0000 http://wordpress.org/?v=2.5.1 By: Michael R. Bell http://www.sonyvaiohell.com/introduction#comment-67 Michael R. Bell Wed, 05 Nov 2008 22:36:16 +0000 http://www.sonyvaiohell.com/?p=5#comment-67 Sorry to hear about your problems. Sony is tricky in the way they package their software. It all works, if you follow directions. Here is the thing to note....you must burn RECOVERY DVD's before you fiddle about with your OS. In this way, if the upgrade to Ultimate goes South, you can always revert back to the factory load. Also, you must realize that you may be forced to do a CLEAN INSTALL when upgrading, because your Ultimate disk is not compatible with the OEM install load. If this is the case, all of your drivers and Sony software will be lost. This is a very important concept to grasp. Further, if this should happen, do not fret. Continue with your upgrade to Ultimate and pull your drivers and desired software off the recovery discs. The recovery discs will recover the entire system AND/OR give you the Sony software, drivers, etc. to work with your Ultimate upgrade. One final note: before doing ANYTHING to your OS, it is best to back up your important files. Remember, a clean install will pretty much wipe that disk. Your files may be renamed "windows.old", but they will not be the main OS package that loads after the Ultimate upgrade. Good luck and prepare to invest a great deal of time getting to your journey. Sorry to hear about your problems. Sony is tricky in the way they package their software. It all works, if you follow directions. Here is the thing to note….you must burn RECOVERY DVD’s before you fiddle about with your OS. In this way, if the upgrade to Ultimate goes South, you can always revert back to the factory load. Also, you must realize that you may be forced to do a CLEAN INSTALL when upgrading, because your Ultimate disk is not compatible with the OEM install load. If this is the case, all of your drivers and Sony software will be lost. This is a very important concept to grasp. Further, if this should happen, do not fret. Continue with your upgrade to Ultimate and pull your drivers and desired software off the recovery discs. The recovery discs will recover the entire system AND/OR give you the Sony software, drivers, etc. to work with your Ultimate upgrade.
One final note: before doing ANYTHING to your OS, it is best to back up your important files. Remember, a clean install will pretty much wipe that disk. Your files may be renamed “windows.old”, but they will not be the main OS package that loads after the Ultimate upgrade.

Good luck and prepare to invest a great deal of time getting to your journey.

]]> By: admin http://www.sonyvaiohell.com/introduction#comment-26 admin Mon, 08 Sep 2008 21:07:15 +0000 http://www.sonyvaiohell.com/?p=5#comment-26 Hi Ali, I wish I could help you. I certainly share your inclination to throw your new Sony Vaio computer in the pool. Indeed, I'm only keeping my own Sony Vaio SZ5 to illustrate to others what Sony Vaio customer service looks like in reality. If you purchased your PC on a personal credit card, and depending on where you live, you may be able get your credit card company to take-up this issue with Sony on your behalf. In the UK, for instance, your PC with no sound output would be classed as not as of merchantable quality and your credit card company would be obliged refund your money. Unfortunately, I purchased my Sony Vaio on a business credit card and therfore had no consumer protection of this ilk. Silly me. I won't do that again. I wish you all the best in trying to get a decent service out of Sony. You may succeed where I failed. However, at least your comment will help others to understand just how dreadful Sony Vaio customer service can be, and therefore avoid buying Sony Vaio PCs until the service is improved dramatically. Alan Hi Ali,

I wish I could help you.

I certainly share your inclination to throw your new Sony Vaio computer in the pool. Indeed, I’m only keeping my own Sony Vaio SZ5 to illustrate to others what Sony Vaio customer service looks like in reality.

If you purchased your PC on a personal credit card, and depending on where you live, you may be able get your credit card company to take-up this issue with Sony on your behalf. In the UK, for instance, your PC with no sound output would be classed as not as of merchantable quality and your credit card company would be obliged refund your money.

Unfortunately, I purchased my Sony Vaio on a business credit card and therfore had no consumer protection of this ilk. Silly me. I won’t do that again.

I wish you all the best in trying to get a decent service out of Sony. You may succeed where I failed.

However, at least your comment will help others to understand just how dreadful Sony Vaio customer service can be, and therefore avoid buying Sony Vaio PCs until the service is improved dramatically.

Alan

]]> By: Ali http://www.sonyvaiohell.com/introduction#comment-25 Ali Mon, 08 Sep 2008 10:08:09 +0000 http://www.sonyvaiohell.com/?p=5#comment-25 help!!!!!!!!!!!!!!!!!!!!! i have a new sony vaio with vista.... i have no sound!!!!!!!! i am going to through this thing i the pool. all the device mangers are working,,,,,, all mutes are off,,,,,,,, what the heck can i do. no help from Sony at all!!!!!!!!!!!!!!!! Miss Ali help!!!!!!!!!!!!!!!!!!!!! i have a new sony vaio with vista…. i have no sound!!!!!!!! i am going to through this thing i the pool. all the device mangers are working,,,,,, all mutes are off,,,,,,,,
what the heck can i do. no help from Sony at all!!!!!!!!!!!!!!!!
Miss Ali

]]>