Comments for Sony Vaio Hell http://www.sonyvaiohell.com My journey through purgatory to Sony Vaio hell Sun, 05 Feb 2012 19:56:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Yet more new hope? by Tom McGowan http://www.sonyvaiohell.com/yet-more-new-hope/comment-page-1#comment-478 Tom McGowan Sun, 05 Feb 2012 19:56:13 +0000 http://www.sonyvaiohell.com/?p=32#comment-478 My Sony Vaio is now broken thanks to an update from them to help my blu-ray play discs. I used the update and now i have no disc drive. After sending to service centre it is found the blu-ray drive is broken and needs to be replaced , at a cost of £400 + vat. My computer worked fine until that update from Sony, so THANK YOU SONY FOR KNACKERING MY COMPUTER. What a poor customer service they have. Anyway I will not be buying anymore things from them. ( It seems to me that this problem has affected a lot of Vaio computers, looking at the comments on the Sony forums.) Thanks for listening. Tom My Sony Vaio is now broken thanks to an update from them to help my blu-ray play discs. I used the update and now i have no disc drive. After sending to service centre it is found the blu-ray drive is broken and needs to be replaced , at a cost of £400 + vat.
My computer worked fine until that update from Sony, so THANK YOU SONY FOR KNACKERING MY COMPUTER. What a poor customer service they have. Anyway I will not be buying anymore things from them. ( It seems to me that this problem has affected a lot of Vaio computers, looking at the comments on the Sony forums.) Thanks for listening. Tom

]]> Comment on My Story Part 2: The technical problems by Levitra http://www.sonyvaiohell.com/an-outline-of-my-presenting-techical-problems/comment-page-1#comment-475 Levitra Wed, 11 Jan 2012 17:52:33 +0000 http://www.sonyvaiohell.com/?p=6#comment-475 Hey there! I completely agree with your opinion. I really appreciate what you’re posting here. Hey there! I completely agree with your opinion. I really appreciate what you’re posting here.

]]> Comment on My Story Part 3: How Sony responded by Juan http://www.sonyvaiohell.com/my-story-part-3-how-sony-responded/comment-page-1#comment-471 Juan Sat, 31 Dec 2011 05:52:46 +0000 http://www.sonyvaiohell.com/?p=8#comment-471 I can sympathize in a way. I am a new owner of a ps3 and long time owner of a psp and I have never seen such bad customer service... you are doing good in keeping the site up and know that people that google things like "sony terrible customer service" will end up here, like me. Maybe sony customer service will soon pull their heads out of their @$$3$. I can sympathize in a way. I am a new owner of a ps3 and long time owner of a psp and I have never seen such bad customer service… you are doing good in keeping the site up and know that people that google things like “sony terrible customer service” will end up here, like me. Maybe sony customer service will soon pull their heads out of their @$$3$.

]]> Comment on My Story Part 3: How Sony responded by Macossay http://www.sonyvaiohell.com/my-story-part-3-how-sony-responded/comment-page-1#comment-470 Macossay Thu, 15 Dec 2011 00:05:37 +0000 http://www.sonyvaiohell.com/?p=8#comment-470 Yep, I had the same experience in the USA. I bought a Vaio notebook and after a few months the power supply burned out. No problem, it was still under warranty, right? I brought it to the Sony Store, who shipped it to the repair facility in Laredo, Texas. The Fedex tracking number shows it arrived and was signed for. And there it stays. I've called Customer Support many times, and each time the hapless rep apologizes and types a note into this computer and tells me that someone will call me back. But no one ever calls back and the computer isn't being returned. Yep, I had the same experience in the USA. I bought a Vaio notebook and after a few months the power supply burned out. No problem, it was still under warranty, right? I brought it to the Sony Store, who shipped it to the repair facility in Laredo, Texas. The Fedex tracking number shows it arrived and was signed for. And there it stays. I’ve called Customer Support many times, and each time the hapless rep apologizes and types a note into this computer and tells me that someone will call me back. But no one ever calls back and the computer isn’t being returned.

]]> Comment on It seems we’re not alone by Mr Lewis http://www.sonyvaiohell.com/it-seems-were-not-alone/comment-page-1#comment-468 Mr Lewis Wed, 23 Nov 2011 08:57:50 +0000 http://www.sonyvaiohell.com/?p=57#comment-468 I have been having real issues with getting any response from SONY or even getting through to speak to a customer service representative over the phone... To be honest its very dis-heartening that a company of this size has no direct support for its customers. Its not surprising that companies like M.S. and Mac. will rule the industry soon, people will stop buying products knowing there is no direct support once you've bought their products. Very dissapointed with SONY at the moment. I am the owner of a SONY VAIO laptop, SONY Digital camera, SONY Playstation 1, 2, and 3. I have been very loyal to SONY over the past years and really feel proud of owning their products and their clean, slick designs. Its just such a shame that trying to get any help from people concerning SONY product issues is unbelievably difficult! The website is very bad aswell, trying to get support information is a complete route march and I now i've recently formatted my VAIO i'm getting a pop up evrytime I connect to the internet asking me to re-register my laptop to get updates, when I follow the link and complete the registration page it tells me that my Laptop is not recognised (this is after I've put the serial number in!?). So I've finally got hold of a telephone number to call for "SONY VAIO support", after calling this I get told (by an automated system) that my "VAIO is out of warranty"!? This has been such an ordeal to try and get through to SONY, even get a solid response. As a loyal customer I have seriously lost faith in them. Their products may look and operate well but if something does go wrong, which is more than likely, you are alone. I have been having real issues with getting any response from SONY or even getting through to speak to a customer service representative over the phone… To be honest its very dis-heartening that a company of this size has no direct support for its customers.
Its not surprising that companies like M.S. and Mac. will rule the industry soon, people will stop buying products knowing there is no direct support once you’ve bought their products. Very dissapointed with SONY at the moment.

I am the owner of a SONY VAIO laptop, SONY Digital camera, SONY Playstation 1, 2, and 3. I have been very loyal to SONY over the past years and really feel proud of owning their products and their clean, slick designs. Its just such a shame that trying to get any help from people concerning SONY product issues is unbelievably difficult! The website is very bad aswell, trying to get support information is a complete route march and I now i’ve recently formatted my VAIO i’m getting a pop up evrytime I connect to the internet asking me to re-register my laptop to get updates, when I follow the link and complete the registration page it tells me that my Laptop is not recognised (this is after I’ve put the serial number in!?). So I’ve finally got hold of a telephone number to call for “SONY VAIO support”, after calling this I get told (by an automated system) that my “VAIO is out of warranty”!?
This has been such an ordeal to try and get through to SONY, even get a solid response.
As a loyal customer I have seriously lost faith in them. Their products may look and operate well but if something does go wrong, which is more than likely, you are alone.

]]> Comment on My Story Part 2: The technical problems by EX Sony Customer http://www.sonyvaiohell.com/an-outline-of-my-presenting-techical-problems/comment-page-1#comment-467 EX Sony Customer Tue, 08 Nov 2011 20:01:32 +0000 http://www.sonyvaiohell.com/?p=6#comment-467 Hello, I never ever will buy sony again ! ! ! terrible customer service, !!!! trying to fix my laptop for 6 month already :))) Hello, I never ever will buy sony again ! ! ! terrible customer service, !!!! trying to fix my laptop for 6 month already :) ))

]]> Comment on My Story Part 3: How Sony responded by Jim http://www.sonyvaiohell.com/my-story-part-3-how-sony-responded/comment-page-1#comment-466 Jim Tue, 01 Nov 2011 18:13:17 +0000 http://www.sonyvaiohell.com/?p=8#comment-466 I hope people will read these stories and stay away from this poorly built computer. I have a new Vaio laptop that has a screen surround so flexible that the first time I took it in an airplane it cracked from contact with the top of the overhead compartment. I own about 30 laptops at work. I bought this for it's back-lit keyboard against the advice of my own MIS worker. Big mistake, Sony's take, pay us 800.00+ and we will fix it in two weeks. I have tried three replacement screens from online sources that we have used in the past. Sony modifies their system in a way that makes all non Sony screens incompatible. So now after many conversations they will sell me the $80.00 screen for $450.00. Hours of my time and I am still holding a computer with very poor build quality. I am going to sell it on eBay. Never buy anything from Sony, they have terrible customer support and make a very poor product. I hope people will read these stories and stay away from this poorly built computer. I have a new Vaio laptop that has a screen surround so flexible that the first time I took it in an airplane it cracked from contact with the top of the overhead compartment. I own about 30 laptops at work. I bought this for it’s back-lit keyboard against the advice of my own MIS worker. Big mistake, Sony’s take, pay us 800.00+ and we will fix it in two weeks. I have tried three replacement screens from online sources that we have used in the past. Sony modifies their system in a way that makes all non Sony screens incompatible. So now after many conversations they will sell me the $80.00 screen for $450.00. Hours of my time and I am still holding a computer with very poor build quality. I am going to sell it on eBay. Never buy anything from Sony, they have terrible customer support and make a very poor product.

]]> Comment on My Story Part 2: The technical problems by Nick Brown http://www.sonyvaiohell.com/an-outline-of-my-presenting-techical-problems/comment-page-1#comment-464 Nick Brown Mon, 17 Oct 2011 06:06:54 +0000 http://www.sonyvaiohell.com/?p=6#comment-464 Sony VAIO VGNAR825 Owner. I was sold this computer because I asked for Blu-ray playback. It has never work properly. It took 2 weeks of emails and phone calls to Sony level tech support before Sony admitted the WinDVD software would not wok and they had no solution. They Saidthe solution would be to update to Windows 7. Sony does not have drivers for Windows 7 for this computer. The NVidea graphics card does not work right with Windows 7. NVidea has update fopr the card for all other manufactutrers but NOT Sony. I have been ripped off!! I will never buy Sony again. I will spread the word that SONY is a terrible company that does not support their products. Sony sells computers that do not function as per the specifications. Throwing salt on the wound, Sony tech support still has not fixed the original problem and now they want me to pay for tech support because it is out of warranty. My machine is worthless for playing DVD and BluRay disks but may make a nice toilet seat warmer. Sony VAIO VGNAR825 Owner. I was sold this computer because I asked for Blu-ray playback. It has never work properly. It took 2 weeks of emails and phone calls to Sony level tech support before Sony admitted the WinDVD software would not wok and they had no solution. They Saidthe solution would be to update to Windows 7. Sony does not have drivers for Windows 7 for this computer. The NVidea graphics card does not work right with Windows 7. NVidea has update fopr the card for all other manufactutrers but NOT Sony.

I have been ripped off!! I will never buy Sony again. I will spread the word that SONY is a terrible company that does not support their products. Sony sells computers that do not function as per the specifications.

Throwing salt on the wound, Sony tech support still has not fixed the original problem and now they want me to pay for tech support because it is out of warranty.

My machine is worthless for playing DVD and BluRay disks but may make a nice toilet seat warmer.

]]> Comment on My Story Part 3: How Sony responded by Mikael from Sweden http://www.sonyvaiohell.com/my-story-part-3-how-sony-responded/comment-page-1#comment-461 Mikael from Sweden Fri, 09 Sep 2011 18:05:17 +0000 http://www.sonyvaiohell.com/?p=8#comment-461 Hi i got a VPCF11S1E It was my second vaio , first one worked as a charm! So i thought buying this computer was an easy choice and guaranteed headache free. Im now on my way to send it for the 3 time. It started when i first started the computer , I heard a high pitch sound. after awhile i got heat problems and also performance problems. first time i sent it , they replaced the motherboard. When i get computer back , it wont start with battery inside and cable! I thought aaah the battery is not loaded! but no no no no computer can only start with cable and battery removed. I send it back a second time , guess what? they replace motherboard again. Yesterday the piece of shit went completley black and im guessing that the graphicscard is busted. Everytime ive sent this computer , ive gotten a new problem and a new note from the head cheif Koji Mizuno and a wipe cloth for the computer as consolation! Here is another story... I contacted Koji Mizuno on his sony vaio email adress... I wrote in Japanese but the reply come back in English (my wife is japanese) Koji Mizuno exists but he is not overseeing anything at sony. The computer is sent to a repair company licensed to fix Vaio computers. I will never buy a sony vaio again, Its a japanese company and Japanese service is supposed to be the best in the world.... but it seems service is only good in Japan! Outside Japan they dont give a shit about us. I want a new computer , this one cost me alot! Hi i got a VPCF11S1E
It was my second vaio , first one worked as a charm!
So i thought buying this computer was an easy choice and guaranteed headache free.
Im now on my way to send it for the 3 time.
It started when i first started the computer , I heard a high pitch sound.
after awhile i got heat problems and also performance problems.
first time i sent it , they replaced the motherboard.
When i get computer back , it wont start with battery inside and cable!
I thought aaah the battery is not loaded! but no no no no computer can only start
with cable and battery removed.
I send it back a second time , guess what? they replace motherboard again.
Yesterday the piece of shit went completley black and im guessing that the graphicscard is busted.
Everytime ive sent this computer , ive gotten a new problem and a new note from the head cheif Koji Mizuno and a wipe cloth for the computer as consolation!
Here is another story…
I contacted Koji Mizuno on his sony vaio email adress… I wrote in Japanese
but the reply come back in English (my wife is japanese)
Koji Mizuno exists but he is not overseeing anything at sony.
The computer is sent to a repair company licensed to fix Vaio computers.
I will never buy a sony vaio again, Its a japanese company and Japanese service
is supposed to be the best in the world…. but it seems service is only good in Japan!
Outside Japan they dont give a shit about us.
I want a new computer , this one cost me alot!

]]> Comment on My Story Part 3: How Sony responded by Ricardo Inácio http://www.sonyvaiohell.com/my-story-part-3-how-sony-responded/comment-page-1#comment-459 Ricardo Inácio Sun, 10 Jul 2011 00:44:29 +0000 http://www.sonyvaiohell.com/?p=8#comment-459 Hi Have my sz5 for 3 years and it is been a hell of a ride! Faulty battery, faulty touchpad, Motherboard and cooler dead. Here in Portugal Sony just not gave a f*cking explanation or helped about these problems. Lucky me a local PC repair store solved all my problems. And I am not the only one complaining about Sony assistence in Portugal - I know people with professional equipments such video cameras with bad experiences too. Sony is just interested to sell low quality for high price like Apple and others here in Europe. Hi
Have my sz5 for 3 years and it is been a hell of a ride!
Faulty battery, faulty touchpad, Motherboard and cooler dead.
Here in Portugal Sony just not gave a f*cking explanation or helped about these problems. Lucky me a local PC repair store solved all my problems.
And I am not the only one complaining about Sony assistence in Portugal – I know people with professional equipments such video cameras with bad experiences too.
Sony is just interested to sell low quality for high price like Apple and others here in Europe.

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