Some of us with Sony products less than two years old are unable to upgrade to windows 7 from tardy vista, because Sony cant be bothered to update the drivers, despite the hardware being more than capable of of handling the new operating system.

Anyone considering buying a New Sony Vaio should not be fooled into thinking that customer service will be there when you need them

Thanks very much for sharing your experience.

I think people buy Sony Vaio PCs because the designs look good, the specifications are impressive, and they believe, much like you, that they’re “buying better quality”, backed by the Sony brand.

What they don’t know – and what this forum seeks to communicate – is that things go wrong with Sony Vaio PCs and the service is truly appalling.

One of the things that still irks me about the way Sony failed to respond to my own problems (in addition to lying to me, which is unforgivable) was that fact that, although I wrote twice both to the CEO of Sony in the UK and the CEO of Sony Vaio in Europe, I received nothing in return – not even a polite acknowledgement of my letters, let alone a substantive response.

This illustrates a deplorable customer service ethic and complete disregard for the problems experienced by their customers.

I’m hoping this forum can help raise awareness of the problems people are having with Sony Vaio PCs, and thereby force Sony either to sort out their approach to customer service or face a declining market share, as people switch to other, better brands.

Please mention this site to other frustrated Sony Vaio users. You’ll be amazed at how many people you encounter who instantly recount their own bad experiences with Sony Vaio, as soon as you raise the topic.

Meanwhile, thanks again for your comments.

Alan

Just over a year on, it died again on Saturday and Sony want £150 to take it back and looki at it, before charging me for the repairs. Under Sale of Goods I don’t think 18 months is an acceptable lifespan for a laptop but two Sony Customer ‘Support’ people have told me that because it’s out of warranty I have no legal leg to stand on. I disagree and have mailed their Complaints team a letter to advise that I’m holding them in breach of contract.

I fully intend to pursue this and will never, ever buy a Sony computing product again. Their support staff talk over you on the phone, don’t listen and are off-hand in their manner, to say the least. Well done for making others aware of their failings. If I’d seen a site like this in 2007 I’d have bought another brand. Oh, for a time machine!

I aplogise for not updating my story sooner.

Instead of continuing to complain about Sony’s truly awful customer service, I decided to purchase a Toshiba R500 instead.

Hence my attention has since been devoted to configuring my new Toshiba PC, rather than working out what to do with my useless Sony PC.

Is there anyone out there who thinks they can do something useful with a top of the range, totally unused Sony SZ5?

If so, it would be great if we could find a good home for this PC.

Yours as ever,

Alan