Author Archives: admin

It seems we’re not alone

Posted on March 25, 2011 by admin

Here was me thinking that it was only Sony Vaio users who were suffering the dead hand of Sony customer and technical service. How wrong could I be? Even a brief look at the two YouTube videos below will bring … Continue reading →

Posted in Customer Service, Poor Customer Experience, Poor Technical Support | Tagged , , | 1 Comment

Yet more new hope?

Posted on March 19, 2011 by admin

When your Sony Vaio PC next comes back from Sony Customer Service in the same condition (or, perish the thought, in a worse condition) than when collected, supposedly to be ‘fixed’, here’s a radical new approach you may wish to consider. The following article … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 1 Comment

New Hope?

Posted on August 9, 2009 by admin

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope. It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 2 Comments

My Story Part 1: Introduction

Posted on May 7, 2009 by admin

I purchased a top-of-the-range Sony SZ5 laptop PC on 29 August 2007, and have since been through purgatory, ending up in what I now recognise as Sony Vaio Hell. I feel compelled to tell the world about my experience, over … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , | 10 Comments

My Story Part 2: The technical problems

Posted on May 7, 2009 by admin

I have experienced several problems with this PC – all of which still apply, and none of which have been properly addressed by Sony Vaio. Let me briefly take you through these problems, so you can get a sense of … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , | 17 Comments

My Story Part 3: How Sony responded

Posted on April 14, 2009 by admin

Silly me . . . I thought Sony might actually want to help resolve my hardware problems. Instead, Sony told me, not once but twice, to send my PC back to their offices in the UK for attention. On each … Continue reading →

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , | 7 Comments