Monthly Archives: August 2009

New Hope?

For anyone who has ever experienced Sony Vaio’s exceptionally poor customer service, followed by a totally outrageous response from their mis-named “Customer Service” department, this recent YouTube video brings new hope. It’s an amusing song, called “United Breaks Guitars”, outlining Dave Carroll’s experience of customer … Continue reading

Posted in Customer Experience, Poor Customer Experience, Poor Technical Support | Tagged , , , , , , | 2 Comments